Terms of Service

Welcome to House of Dynasty. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

The website houseofdynasty.co.uk is operated by House of Dynasty (referred to as “we”, “us”, or “our”). If you have any questions, please contact us at info@houseofdynasty.co.uk.

2. Use of Our Website

• You must be at least 18 years old to place an order.
• You agree to provide accurate and complete information when creating an account or making a purchase.
• You may not use our website for any unlawful purpose or to violate any UK laws or regulations.

3. Products and Descriptions

We make every effort to display our products, packaging and descriptions as accurately as possible. However, colours, shapes and packaging may vary from the images shown due to natural variation, supplier updates or screen settings.

Many of our products are traditional Asian ingredients, including dried seafood, herbs and roots, which may naturally vary between batches.

4. Pricing and Payment

• All prices are shown in GBP (£) and include VAT where applicable.
• We reserve the right to change prices at any time. Changes will not affect orders that have already been accepted.
• Payment must be made in full at the time of ordering using the payment methods offered at checkout.

5. Orders and Acceptance

• Placing an order on our website constitutes an offer to purchase products from us.
• We will confirm receipt of your order via email. Acceptance of your order occurs when we dispatch the goods.
• We may refuse or cancel an order, for example if a product is out of stock, incorrectly priced, or if we suspect fraudulent activity. In such cases, any payment will be refunded.

6. Shipping and Delivery

Details of our delivery options, estimated timeframes and charges are provided in our Shipping Policy. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by couriers, weather, strikes or other events beyond our reasonable control.

7. Food Safety, Allergens and Product Use

We sell food products and ingredients that may contain or come into contact with common allergens including, but not limited to: shellfish, crustaceans, fish, peanuts, tree nuts, soy, sesame, gluten, eggs and sulphites.

All product information, including allergen declarations, is provided by the manufacturer or importer. You are responsible for reading ingredient lists, allergen warnings and preparation instructions before consumption.

If you have allergies, intolerances or medical conditions, you must ensure that products are safe for you to consume before use.

8. Returns and Refunds

Our returns and refund process is detailed in our Refund Policy. Due to hygiene and food safety regulations, we are unable to accept returns of food products once opened, except where the item is faulty, damaged or not as described.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental or consequential loss or damage;
• Loss arising from improper storage, handling or preparation of products after delivery;
• Allergic reactions, adverse health effects or illness resulting from consumption of our products, where ingredient and allergen information has been provided;
• Loss arising from events beyond our reasonable control, including courier delays or customs issues.

10. Intellectual Property

All content on this website, including text, images, logos and graphics, is owned by or licensed to House of Dynasty and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content without our prior written consent.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.